Refund and Returns Policy

Effective Date: January 2, 2025

We at Tinni Glownie are committed to providing you with high-quality products. If for any reason you are not satisfied with your purchase, we have a clear and straightforward refund and return policy to ensure that you are completely satisfied with your experience.

Return Policy

We accept returns for products purchased on our website within 30 days from the date of delivery. To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition.
  • All original packaging, tags, and accessories must be included.
  • You must provide proof of purchase (order number or receipt).

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@tinniglownie.com to request a return authorization. Please provide your order number and details of the item(s) you wish to return.
  2. Once your return is approved, you will receive return instructions and a return label (if applicable).
  3. Pack the items securely in their original packaging and return them to the address provided.

Refund Policy

Once we receive your returned item, it will be inspected. If the return meets all requirements, we will issue a full refund to your original payment method. Please note:

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or an error was made on our part.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will provide you with a pre-paid return label and send you a replacement or offer a full refund, depending on your preference.

For more information, contact us at:

Tinni Glownie
832 Croatian Ct, Sycamore, Illinois (IL)
Phone: (815) 991-5401
Email: info@tinniglownie.com